%# BEGIN LICENSE BLOCK %# %# Copyright (c) 1996-2003 Jesse Vincent %# %# (Except where explictly superceded by other copyright notices) %# %# This work is made available to you under the terms of Version 2 of %# the GNU General Public License. A copy of that license should have %# been provided with this software, but in any event can be snarfed %# from www.gnu.org. %# %# This work is distributed in the hope that it will be useful, but %# WITHOUT ANY WARRANTY; without even the implied warranty of %# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU %# General Public License for more details. %# %# Unless otherwise specified, all modifications, corrections or %# extensions to this work which alter its source code become the %# property of Best Practical Solutions, LLC when submitted for %# inclusion in the work. %# %# %# END LICENSE BLOCK <& /Elements/Header, Title => loc("#[_1]: [_2]", $TicketObj->Id, $TicketObj->Subject) &> <& /Ticket/Elements/Tabs, Ticket => $TicketObj, current_tab => 'Ticket/Display.html?id='.$TicketObj->id, Title => loc("#[_1]: [_2]", $TicketObj->Id, $TicketObj->Subject) &> <& /Elements/ListActions, actions => \@Actions &> <& /Ticket/Elements/ShowSummary, Ticket => $TicketObj, Attachments => $attachments &>
<& /Ticket/Elements/ShowHistory , Ticket => $TicketObj, Collapsed => $ARGS{'Collapsed'}, ShowHeaders => $ARGS{'ShowHeaders'}, Attachments => $attachments, AttachmentContent => $attachment_content &> <%ARGS> $id => undef $Create => undef $ShowHeaders => undef $Collapsed => undef $TicketObj => undef <%INIT> my ($linkid, $message, $tid, @Actions); unless ($id || $TicketObj) { Abort('No ticket specified'); } if ($ARGS{'id'} eq 'new') { # {{{ Create a new ticket my $Queue = new RT::Queue($session{'CurrentUser'}); unless ($Queue->Load($ARGS{'Queue'})) { Abort('Queue not found'); } unless ($Queue->CurrentUserHasRight('CreateTicket')) { Abort('You have no permission to create tickets in that queue.'); } ($TicketObj, @Actions) = CreateTicket(Attachments => $session{'Attachments'}, %ARGS); delete $session{'Attachments'}; unless ($TicketObj->CurrentUserHasRight('ShowTicket')) { Abort("No permission to view newly created ticket #".$TicketObj->id."."); } # }}} } else { if (!$TicketObj) { $TicketObj = RT::Ticket->new($session{'CurrentUser'}); $TicketObj = LoadTicket($ARGS{'id'}); unless ($TicketObj->CurrentUserHasRight('ShowTicket')) { Abort("No permission to view ticket"); } } if (defined $ARGS{'Action'}) { if ($ARGS{'Action'} =~ /^(Steal|Kill|Take|SetTold)$/) { my $action = $1; my ($res, $msg)=$TicketObj->$action(); push(@Actions, $msg); } } $ARGS{'UpdateContent'} =~ s/\r\n/\n/g; if ( $ARGS{'UpdateTimeWorked'} || $session{'Attachments'} || ( $ARGS{'UpdateContent'} ne '' && $ARGS{'UpdateContent'} ne "-- \n" . $session{'CurrentUser'}->UserObj->Signature )) { $ARGS{UpdateAttachments} = $session{'Attachments'}; ProcessUpdateMessage( ARGSRef => \%ARGS, Actions => \@Actions, TicketObj => $TicketObj ); delete $session{'Attachments'}; } #Process status updates my @BasicActions = ProcessTicketBasics(ARGSRef => \%ARGS, TicketObj=>$TicketObj); my @results = ProcessTicketLinks( TicketObj => $TicketObj, ARGSRef => \%ARGS); push (@Actions, @BasicActions, @results); } my $attachments = $m->comp('Elements/FindAttachments', Ticket => $TicketObj); my $attachment_content = $m->comp('Elements/LoadTextAttachments', Ticket => $TicketObj);