%# They spell it "da Vinci" and pronounce it "da Vinchy". Foreigners %# always spell better than they pronounce. %# -- Mark Twain % if (!$NoUI) { <& /Work/Elements/104Header, Title => 'My Requests', Method => 'GET', Action => 'Update.html' &> % } <& /Work/Tickets/Elements/ShowQueue, QueueObj => $Ticket->QueueObj, TicketObj => $Ticket &> <& /Work/Tickets/Elements/ShowSummary, Ticket => $Ticket, Loc => $Loc &> % if (!$RT::OIN104) {
<& /Edit/Elements/Tabs, url => 'Display.html', Map => [ '' => "&id=" . $Ticket->Id . "&Role=$Role&Queue=" . $Ticket->Queue, map { $_ => $_ } qw(History), ( ($Role eq 'owner' and $Ticket->CurrentUserHasRight('ModifyTicket')) ? qw(Basics People Links) : () ) ], Show => $Show &>
% } <%PERL> $m->comp("/Work/Tickets/Elements/Edit$Show", %ARGS, Ticket => $Ticket, PrivilegedOnly => 1, Collapsed => $ARGS{'Collapsed'}, ShowHeaders => $ARGS{'ShowHeaders'}, ShowTitleBarCommands => ($RT::OIN104 ? 0 : $ShowTitleBarCommands));

% if (!$NoUI) { <& /Work/Elements/BackButton &> % } % if ($Role ne 'guest') { % if ($Role eq 'owner' and $Ticket->Status !~ /open/) { % } % if ($CanRespond) { % } % if ($Role eq 'owner') { % } % } % if ($CanComment) { % }

<%INIT> $ARGS{Subject} = $ARGS{Subject}[-1] if ref $ARGS{Subject}; my ($linkid, $message, $tid, $Ticket, @Actions); $Ticket = $TicketObj || RT::Ticket->new($session{'CurrentUser'}); unless ($id) { Abort('No ticket specified'); } if ($ARGS{'id'} eq 'new') { # {{{ Create a new ticket my $Queue = new RT::Queue($session{'CurrentUser'}); unless ($Queue->Load($ARGS{'Queue'})) { Abort('Queue not found'); } unless ($Queue->CurrentUserHasRight('CreateTicket')) { Abort('You have no permission to create tickets in that queue.'); } ($Ticket, @Actions) = CreateTicket(%ARGS, Attachments => $session{'Attachments'}); $m->notes(NewTicketId => $Ticket->Id); delete $session{'Attachments'}; unless ($Ticket->CurrentUserHasRight('ShowTicket')) { Abort("No permission to view newly created ticket #".$Ticket->id."."); } # }}} if ($ARGS{CreateOnly} and $Ticket->Id) { return $Ticket->Id; } } else { $Ticket = LoadTicket($ARGS{'id'}) unless $TicketObj; unless ($Ticket->CurrentUserHasRight('ShowTicket')) { Abort("No permission to view ticket"); } $Role = 'guest' if $Ticket->HasUnresolvedDependencies; if (defined $ARGS{'Action'}) { if ($ARGS{'Action'} =~ /^(Steal|Kill|Take|SetTold)$/) { my $action = $1; my ($res, $msg)=$Ticket->$action(); push(@Actions, $msg); } } if ( $ARGS{'UpdateContent'} || $session{'Attachments'}) { $ARGS{'UpdateContent'} =~ s/\r\n/\n/g; if ( $session{'Attachments'} || ( $ARGS{'UpdateContent'} ne '' && $ARGS{'UpdateContent'} ne "-- \n" . $session{'CurrentUser'}->UserObj->Signature )) { $ARGS{UpdateAttachments} = $session{'Attachments'}; $ARGS{UpdateType} ||= 'private'; ProcessUpdateMessage( ARGSRef => \%ARGS, Actions => \@Actions, TicketObj => $Ticket ); delete $session{'Attachments'}; } } #Process status updates my @BasicActions = ProcessTicketBasics(ARGSRef => \%ARGS, TicketObj=>$Ticket); my @results = ProcessTicketLinks( TicketObj => $Ticket, ARGSRef => \%ARGS); push (@Actions, @BasicActions, @results); } my $CanRespond = ( ($Role eq 'owner' or $Role eq 'approver') and $Ticket->CurrentUserHasRight('ReplyToTicket') ); my $CanComment = ( ($Ticket->Status =~ /open|new|stalled/) and $Ticket->CurrentUserHasRight('CommentOnTicket') ); if (!defined $ShowTitleBarCommands) { if ($CanRespond and $CanComment) { $ShowTitleBarCommands = 1; } elsif ($CanRespond) { $ShowTitleBarCommands = 'RespondOnly'; } elsif ($CanComment) { $ShowTitleBarCommands = 'CommentOnly'; } else { $ShowTitleBarCommands = 0; } } <%ARGS> $id => undef $Role => 'owner' $Create => undef $ShowHeaders => undef $ShowTitleBarCommands => undef $Collapsed => undef $NoUI => 0 $Loc => 0 $Show => 'History', $TicketObj => undef