The SecureScout™ WinRT Support Plans

Small Support Package	All number per quarter
Number of tickets	<1000
Support Incidents	4
Typical Response time	1 business day
Support type	Email
Number of Customer representatives	4
Installation support	Not included
Additional Support	Minimum 4 Hours @ $200
Billing Increment	Whole hour
Price per quarter	USD $1,450

Medium Support Package	All number per quarter
Number of tickets	<2500
Support Incidents	10
Typical Response time	1 business day
Support type	Email
Number of Customer representatives	6
Installation support	Not included
Additional Support	Minimum 4 Hours @ $180
Billing Increment	Whole hour
Price per quarter	USD $2,900

Installation Support	For one WinRT Installation
Number of support hours	8
Installation Scope	Recommended Defaults
Additional Support	Hour @ $190
Billing Increment	Whole hour
Price	USD $1,800

Incident Support	Per Incident
Number of support hours	4
Number of Problems included	1
Additional Support	Minimum 1 Hour @ $225
Billing Increment	Whole hour
Price	USD $900

Ordering and Information
For ordering or more information on WinRT services and pricing, please contact us directly at sales@netvigilance.com.